Shipping policy
Thank you for choosing Tida Wave. This Shipping Policy explains our processing times, delivery estimates, shipping fees, and tracking information for both custom apparel and cycling accessories.
⚡ Important: Apparel and accessories have different shipping times. Please read carefully to know when to expect your order!
👕APPAREL SHIPPING
T-Shirts, Hoodies, Tanks, Sweatshirts
Our apparel is custom-printed fresh when you order - made just for you!
⏱️ Processing Time: 2-3 business days (custom printing)
📦 Delivery Time: 5-7 business days (within Australia)
🚚 Total Time: 7-10 business days from order to your door
Tracking information will be sent via email once the item is printed and shipped.
Australia Delivery Times (Apparel)
| Location | Processing | Delivery | Total Time |
|---|---|---|---|
| Melbourne Metro | 2-3 days | 5-7 days | 7-10 days |
| Sydney Metro | 2-3 days | 5-7 days | 7-10 days |
| Brisbane Metro | 2-3 days | 5-7 days | 7-10 days |
| Adelaide Metro | 2-3 days | 6-8 days | 8-11 days |
| Perth Metro | 2-3 days | 7-9 days | 9-12 days |
| Regional Areas | 2-3 days | 7-10 days | 9-13 days |
🔧ACCESSORIES & GEAR SHIPPING
Lights, Tools, Tech, Safety Equipment
Our accessories are sourced from premium suppliers and carefully warehoused to ensure quality assurance.
⏱️ Processing Time: 3-5 business days
📦 Delivery Time: 7-12 business days (within Australia)
🚚 Total Time: 10-17 business days from order to your door
Tracking is sent via email once shipped from the warehouse.
Australia Delivery Times (Accessories)
| Location | Processing | Delivery | Total Time |
|---|---|---|---|
| Melbourne Metro | 3-5 days | 7-10 days | 10-15 days |
| Sydney Metro | 3-5 days | 7-10 days | 10-15 days |
| Brisbane Metro | 3-5 days | 7-10 days | 10-15 days |
| Adelaide Metro | 3-5 days | 8-12 days | 11-17 days |
| Perth Metro | 3-5 days | 9-12 days | 12-17 days |
| Regional Areas | 3-5 days | 10-14 days | 13-19 days |
📦MIXED ORDERS (Apparel + Accessories)
Ordering Both? Here's What Happens:
- ✅ Items may ship separately for fastest delivery
- ✅ Apparel ships first (7-10 days)
- ✅ Accessories ship shortly after (10-17 days)
- ✅ You'll receive tracking for each shipment
- ✅ Pay only ONE shipping fee! 🎉
Good News: Both items usually arrive within the same week!
💰SHIPPING COSTS
FREE SHIPPING on all orders over $75 AUD!
| Destination | Standard Shipping | Express (Apparel Only) |
|---|---|---|
| Within Australia | $8.95 AUD | $15.95 AUD |
| Orders Over $75 | FREE! 🎉 | $15.95 AUD |
| Mixed Orders | $8.95 AUD (flat rate!) | Not available |
Express Shipping (3-5 days): Available for apparel only. Express shipping is not available for accessories due to supplier logistics.
🌏INTERNATIONAL SHIPPING
We ship worldwide!
| Region | Apparel Delivery | Accessories Delivery | Shipping Cost |
|---|---|---|---|
| New Zealand | 10-15 business days | 12-20 business days | $12.95 AUD |
| USA / UK / Europe | 12-20 business days | 15-25 business days | $18.95 AUD |
| Rest of World | 15-25 business days | 20-30 business days | $22.95 AUD |
💡 Note: International orders may be subject to customs duties and import taxes in your country. These fees are the responsibility of the recipient and are not included in our shipping charges.
📍ORDER TRACKING
When Will I Receive Tracking?
- Apparel: Tracking sent within 2-3 days after ordering
- Accessories: Tracking sent within 3-5 days after ordering
- Mixed Orders: You'll receive TWO separate tracking numbers
Track your order anytime by clicking the tracking link in your shipping confirmation email.
Haven't received tracking within these timeframes?
Email us at support@tidawave.com.au and we'll help immediately!
⏰ORDER CUT-OFF TIMES
Orders placed before 2:00 PM AEST Monday-Friday: Processed the same day
Orders placed after 2:00 PM or on weekends: Processed the next business day
Public Holidays: Orders placed on Australian public holidays will be processed the next business day. This may add 1-2 days to your delivery estimate.
🚚WHERE DO ITEMS SHIP FROM?
- Apparel: Printed locally in Australia for faster delivery and quality control
- Accessories: Shipped from our trusted premium suppliers (may include international warehouses with fast Australian delivery)
Quality Assurance: Every item is quality-checked before shipping to ensure you receive the best Tida Wave experience!
📦DELIVERY ISSUES
What if my order is delayed?
We understand how frustrating delays can be! If your order hasn't arrived within the estimated timeframe:
- Check your tracking: Use the tracking number in your email
- Check with neighbours: Sometimes couriers leave packages with neighbours
- Wait 2 extra business days: Sometimes there are minor carrier delays
- Contact us: Email support@tidawave.com.au with your order number
Our Promise: If your order is lost or significantly delayed, we'll resend it at no cost or provide a full refund. Your satisfaction is guaranteed!
❓QUESTIONS?
Need help with your order or have shipping questions?
📧 Email: support@tidawave.com.au
⏱️ Response time: Within 24 hours, 7 days a week
We'll keep you updated every step of the way! 🌊🚴
Need to make a return or exchange?
Check our Returns & Exchanges Policy for complete information.
All delivery times are estimates and may vary due to circumstances beyond our control (weather, carrier delays, customs processing). We appreciate your patience!