TIDAWAVE / CUSTOMER CARE

Shipping Policy

Last updated: 18 October 2026

At TidaWave, we aim to make delivery simple, transparent and reliable. Whether you're purchasing cycling accessories, performance apparel or casual rider clothing, here's what to expect.

01. Ready-Made Products

Our cycling accessories, lights, pumps, tools and selected cycling apparel are fulfilled through third-party suppliers and shipping partners.

• Orders may be dispatched from Australian or overseas warehouses.
• Processing and delivery times vary by product, supplier and destination.
• Tracking information will be provided when available.
• Delivery estimates are indicative and not guaranteed arrival dates.

Customs processing, public holidays and carrier disruptions may affect delivery times.

02. Made-to-Order Apparel

Selected TidaWave casual rider clothing, including printed T-shirts and hoodies, may be produced through a Print on Demand (POD) fulfilment process.

• Production begins after an order is placed.
• Production time is additional to shipping time.
• Delivery estimates depend on the fulfilment partner and destination.
• Made-to-order items may arrive separately from other products.
• Tracking details will be provided when available.

Where available, product-specific production and delivery estimates will be displayed before purchase.

03. Estimated Delivery Times

Delivery times vary depending on the product, supplier, order processing time and delivery destination.

Order processing time is additional to transit time. The total time between placing an order and receiving it may therefore be longer than the transit estimate shown above.

Some products, delivery locations or fulfilment partners may require longer processing or shipping periods. Estimated transit times are indicative and are not guaranteed delivery dates.

Where available, product-specific delivery information will be displayed before purchase. If you need an item by a particular date, please contact us before placing your order.

04. Multiple Items & Split Shipments

Orders containing multiple products may be fulfilled by different suppliers or production partners.

• Products may arrive in separate parcels.
• Items may arrive on different dates.
• Separate tracking information may be provided.
• No additional standard shipping charge applies to split shipments within Australia.

05. Order Tracking

Once your order has been dispatched and tracking details are available, we'll send a shipping confirmation email.

Tracking updates may take some time to appear in the carrier's system. If you have not received tracking information or need assistance with an order, please contact our support team.

06. Shipping Address Changes

Please check your shipping address carefully before completing your purchase. If you need to request a change, contact us as soon as possible.

Address changes may not be possible once fulfilment or production has begun.

07. Delayed, Missing or Damaged Orders

If your order is significantly delayed, missing or arrives damaged, please contact us with your order number and a description of the issue.

We'll investigate the issue and work towards an appropriate resolution, including any remedies required under applicable consumer law.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

08. Contact Us

For shipping enquiries or order assistance, contact our support team.

Email: support@tidawave.com.au

Website: tidawave.com.au

Delivery estimates are indicative and may be affected by supplier processing, customs clearance, transport disruptions and other circumstances beyond our control. Your rights under Australian Consumer Law remain unaffected.