Terms of service

Terms of Service

Effective Date: 20/07/2025
Last Updated: 20/07/2025

Overview

Welcome to Tida Wave! The terms "we", "us" and "our" refer to Tida Wave. We operate this online store and website, including all related information, content, features, tools, products and services to provide you with a curated shopping experience (the "Services"). Tida Wave is powered by Shopify.

These Terms of Service, together with our Privacy Policy and Return Policy, describe your rights and responsibilities when using our Services.

Important: By visiting or using our Services, you agree to these Terms. If you don't agree, please don't use our Services.

Your Consumer Rights

Australian Consumer Law: Nothing in these Terms limits your rights under the Australian Consumer Law (ACL). You have guaranteed rights for products and services that cannot be excluded, including:

  • Products must be of acceptable quality
  • Products must match their description
  • We must remedy problems with faulty products
  • Right to refund, repair, or replacement for major problems

These consumer guarantees apply even if we offer a separate warranty.

Section 1 - Access and Account

Age Requirements: You must be at least 18 years old to make purchases. If you're under 18, you need parent/guardian permission.

Account Information: When creating an account or making purchases, you must provide accurate, current information including:

  • Contact details (name, email, phone)
  • Billing and shipping addresses
  • Payment information

Account Security: You're responsible for:

  • Keeping your login details secure
  • All activity on your account
  • Notifying us immediately of any unauthorized use

Account Transfer: You cannot transfer, sell, or license your account to others.

Section 2 - Our Products

Product Accuracy: We strive to display products accurately, but:

  • Colors may vary due to screen/device differences
  • Product appearance may differ slightly from images
  • All product descriptions are subject to change

Product Availability: We reserve the right to:

  • Discontinue products at any time
  • Limit quantities per customer or region
  • Update pricing without notice

Quality Guarantee: Under Australian Consumer Law, all products must be of acceptable quality and fit for purpose.

Section 3 - Orders and Pricing

Order Process:

  1. You make an offer to purchase when placing an order
  2. We confirm acceptance via email
  3. Payment must be processed before acceptance
  4. Orders become binding once we confirm acceptance

Order Changes: We may be unable to accommodate changes after order acceptance. Contact us immediately if you need to modify an order.

Pricing:

  • Prices include GST where applicable
  • Prices may change without notice
  • The price charged is the price at time of order placement
  • Additional charges (shipping, customs) may apply and will be shown at checkout

Payment: You warrant that:

  • Payment information is accurate and complete
  • You're authorized to use the payment method
  • You'll pay all charges including taxes and shipping

Section 4 - Shipping and Delivery

Delivery Times: All delivery estimates are approximate only. We're not liable for delays caused by:

  • Shipping carriers
  • Customs processing
  • Events beyond our control (natural disasters, strikes, etc.)

Risk Transfer: Once we hand products to the carrier, risk of loss passes to you.

Australian Delivery: We primarily ship within Australia. International shipping terms may vary.

Section 5 - Returns and Refunds

Returns and refunds are governed by our Return Policy [LINK] and your rights under Australian Consumer Law.

Consumer Guarantee Rights: For faulty, damaged, or incorrectly described products, you may be entitled to:

  • Free repair or replacement
  • Refund if repair/replacement isn't possible or reasonable

Change of Mind: We offer voluntary 30-day change of mind returns (see Return Policy for conditions).

Section 6 - Intellectual Property

Our Content: All website content (text, images, logos, designs) is owned by us or our licensors and protected by intellectual property laws.

Your Use: You may use our Services for personal, non-commercial purposes only. You cannot:

  • Copy, reproduce, or distribute our content
  • Create derivative works
  • Use our trademarks without permission
  • Use automated systems to access our site

Third-Party Rights: Shopify and other service providers retain rights to their respective intellectual property.

Section 7 - Privacy and Data

Your privacy is important to us. Please review our Privacy Policy  which explains:

  • What information we collect
  • How we use and protect it
  • Your rights under Australian privacy law

Data Processing: By using our Services, you agree that:

  • Your information may be processed by Shopify and other service providers
  • Some data may be stored overseas (with appropriate protections)
  • We'll handle your data according to Australian Privacy Principles

Section 8 - Third-Party Services

Optional Tools: We may provide access to third-party tools or services. These are provided "as is" without warranties, and we're not responsible for their performance.

Third-Party Links: Our website may link to external sites. We're not responsible for their content, privacy practices, or terms.

Shopify Platform: Our store is powered by Shopify. Any purchases are made directly with Tida Wave, not Shopify. Shopify is not responsible for our products or services.

Section 9 - Customer Feedback and Reviews

Your Content: When you submit reviews, feedback, or other content, you grant us permission to:

  • Use, modify, and display your content
  • Use it for marketing and promotional purposes
  • Share it across our platforms

Content Standards: Your content must:

  • Be honest and not misleading
  • Respect others' rights
  • Comply with Australian laws
  • Not contain harmful or offensive material

Moderation: We may remove content that violates these standards.

Section 10 - Prohibited Uses

You must not use our Services to:

  • Violate any Australian or international laws
  • Infringe intellectual property rights
  • Transmit harmful code or malware
  • Harass, abuse, or harm others
  • Send spam or unsolicited communications
  • Impersonate others
  • Collect personal information without consent
  • Interfere with our Services' operation

Consequences: We may suspend or terminate accounts for prohibited use.

Section 11 - Disclaimers and Limitations

Service Availability: We provide Services "as is" and "as available." We don't guarantee uninterrupted or error-free service.

Information Accuracy: While we strive for accuracy, we don't warrant that all information is complete or current.

Australian Consumer Law: These disclaimers don't limit your rights under Australian Consumer Law for:

  • Consumer guarantees
  • Misleading or deceptive conduct
  • Unfair contract terms

Liability Limitation: To the extent permitted by law, our liability is limited to:

  • Resupplying products or services
  • Cost of resupply
  • Repair or replacement

Excluded Liability: We're not liable for indirect or consequential losses, except where prohibited by Australian law.

Section 12 - Indemnification

You agree to indemnify us against claims arising from:

  • Your breach of these Terms
  • Your violation of laws or third-party rights
  • Your misuse of our Services

This doesn't apply where Australian law prohibits such terms.

Section 13 - Termination

Our Rights: We may terminate your access for:

  • Breach of these Terms
  • Illegal activity
  • At our discretion with reasonable notice

Your Rights: You may stop using our Services at any time.

Effect of Termination: Certain sections survive termination, including intellectual property, privacy, and governing law provisions.

Section 14 - Dispute Resolution

Governing Law: These Terms are governed by Australian law, specifically the laws of Victoria.

Jurisdiction: Australian courts have exclusive jurisdiction over disputes.

ACCC Complaints: For consumer issues, you can contact:

  • Australian Competition and Consumer Commission (ACCC)
  • Phone: 1300 302 502
  • Website: accc.gov.au

Section 15 - General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and Return Policy, form the complete agreement.

Changes: We may update these Terms by:

  • Posting changes on our website
  • Notifying you of material changes
  • Updating the "Last Updated" date

Severability: If any provision is unenforceable, the rest remains in effect.

Assignment: We may assign these Terms. You cannot assign them without our consent.

Waiver: Our failure to enforce any provision doesn't waive our right to do so later.

Section 16 - Contact Information

General Inquiries: support@tidawave.com.au

Business Details:

  • Company name: TradeWave Australia PTY LTD
  • Business name : Tida wave
  • Email: support@tidawave.com.au
  • Address:4 Netely Rise Doncaster 3108
  • Phone: 0491730272
  • ABN: 50 678 275 468

Complaints: If you're not satisfied with our response to a complaint:

  • Australian Competition and Consumer Commission: 1300 302 502
  • Fair Trading : Victoria

These Terms were last updated on 20/07/2025. We recommend checking periodically for updates.