Return & Refund Policy

RETURNS & EXCHANGES

We want you to love every Tida Wave purchase! Our return policy is simple and fair for both apparel and accessories.

✅ 30-DAY RETURN POLICY

Changed your mind? Item doesn't fit? No problem!

Return within 30 days for a full refund, free exchange, or store credit.

👕APPAREL RETURNS & EXCHANGES

T-Shirts, Hoodies, Tanks, Sweatshirts

We Accept Returns For:

  • ✅ Wrong size (we'll exchange for FREE!)
  • ✅ Quality issues or printing defects
  • ✅ Damaged in shipping
  • ✅ Wrong item received
  • ✅ Changed your mind (refund minus $8.95 restocking fee)

We Cannot Accept Returns For:

  • ❌ Items that have been worn or washed
  • ❌ Items without tags attached
  • ❌ Items damaged by customer
  • ❌ Sale items marked as "FINAL SALE"

💚 FREE SIZE EXCHANGES!

Ordered the wrong size? We've got you covered!

We'll send the correct size immediately at no extra cost. Just return the wrong size using our prepaid label.

Available within Australia. Request within 7 days of delivery.

🔧ACCESSORIES RETURNS

Lights, Tools, Tech, Safety Equipment

We Accept Returns For:

  • ✅ Defective or doesn't work as described
  • ✅ Damaged in shipping
  • ✅ Wrong item received
  • ✅ Not as described on product page
  • ✅ Changed your mind (within 30 days)

We Cannot Accept Returns For:

  • ❌ Items used extensively or damaged by customer
  • ❌ Items without original packaging
  • ❌ Missing parts or accessories
  • ❌ Sale items marked as "FINAL SALE"

⚠️ Important for Accessories: Since accessories are dropshipped, please contact us BEFORE returning. We need to coordinate with our supplier to ensure smooth processing.

📋HOW TO RETURN AN ITEM

For Apparel (T-Shirts, Hoodies, Tanks):

1Email Us Within 30 Days

Email support@tidawave.com.au with:

  • Your order number
  • Item(s) you want to return
  • Reason for return
  • Photos (if defective or damaged)
  • Your preferred resolution (refund, exchange, or store credit)

2We'll Respond Within 24 Hours

You'll receive:

  • Return authorization
  • Return shipping address
  • Instructions
  • Prepaid label (if item is defective)

3Ship It Back

Pack your item securely:

  • In original packaging if possible
  • Include a note with your order number
  • Keep tags attached and item unworn/unwashed
  • Ship to the address we provide

4Get Your Refund

Once we receive and inspect your return:

  • Processed within 5-7 business days
  • Refunded to your original payment method
  • You'll receive email confirmation

For Accessories (Lights, Tools, Tech):

1Email Us FIRST - Don't Ship Yet!

Email support@tidawave.com.au within 30 days with:

  • Your order number
  • Item name and reason for return
  • Photos of the issue (if defective)
  • Description of the problem

2We'll Coordinate with Supplier

We'll respond within 48 hours with:

  • Return authorization
  • Return address (may be international)
  • Instructions
  • Whether we'll send replacement or refund

3Return the Item

Ship to the address we provide:

  • Include all original packaging and accessories
  • Note with order number
  • We cover return shipping if item is defective

4Receive Refund or Replacement

Processing time:

  • Defective items: Replacement sent immediately
  • Refunds: Processed within 5-7 days of receiving return

💰REFUND DETAILS

Return Reason Apparel Accessories Who Pays Shipping
Defective/Wrong Item Full refund + shipping Full refund + shipping We pay
Wrong Size (Exchange) Free exchange N/A We pay
Changed Mind (0-14 days) Full refund - $8.95 Full refund You pay
Changed Mind (15-30 days) Full refund - $8.95 Full refund - shipping You pay
Store Credit Option Full amount - no fees! Full amount - no fees! You pay return

Refund Timeline:

  • Approved: Within 48 hours of receiving your return
  • Credit Card Refunds: 5-7 business days to appear in your account
  • PayPal Refunds: 2-3 business days
  • Store Credit: Issued immediately (no waiting!)

💡 Pro Tip: Choose store credit to avoid fees and get your credit instantly! You can use it anytime on any Tida Wave products.

🔄FREE SIZE EXCHANGES (Apparel Only)

Wrong Size? We'll Fix It For FREE!

How it works:

  1. Email us at support@tidawave.com.au within 7 days of delivery
  2. Tell us which size you need
  3. We'll print and ship the correct size immediately
  4. Return the wrong size using our prepaid label
  5. Zero cost to you!

Requirements: Item must be unworn, unwashed, with tags attached. Available for Australian orders only.

🚨DAMAGED OR DEFECTIVE ITEMS

Item Arrived Damaged or Has a Defect?

We'll make it right immediately!

Contact us ASAP:

  1. Email support@tidawave.com.au immediately
  2. Include photos of the defect or damage
  3. Include your order number
  4. We'll respond within 24 hours

✅ We'll send a replacement immediately - no need to return the damaged item!

Or if you prefer, we'll issue a full refund including shipping costs.

Our Quality Guarantee: We stand behind every product 100%. If you're not happy with the quality, we'll make it right - no questions asked!

⏰IMPORTANT TIMELINES

Action Deadline Notes
Return Request Within 30 days of delivery Email us to initiate
Size Exchange Request Within 7 days of delivery For free exchange (apparel only)
Defect Report Immediately upon receipt The sooner the better!
Refund Processing 5-7 business days after receipt After we receive return
Exchange Shipping 1-2 business days New size ships immediately

💡TIPS TO AVOID RETURNS

For Apparel:

  • ✓ Check our Size Guide before ordering
  • ✓ Read product descriptions for material and fit info
  • ✓ View all product images to see the design clearly
  • ✓ When between sizes, size up for a relaxed fit

For Accessories:

  • ✓ Read product specifications carefully
  • ✓ Check compatibility (e.g., phone mount fit, light battery type)
  • ✓ Read customer reviews if available
  • ✓ Contact us if unsure - we're happy to help!

❓QUESTIONS ABOUT RETURNS?

We're here to help make returns easy!

📧 Email: support@tidawave.com.au

⏱️ Response time: Within 24 hours

Please include in your email:

  • Order number
  • Item name
  • Photos (if applicable)
  • What you'd like us to do (refund/exchange/replacement)

💯 OUR SATISFACTION GUARANTEE

At Tida Wave, your satisfaction is our #1 priority. We stand behind every product we sell.

If you're not 100% happy with your purchase, we'll work with you to make it right - whether that's a refund, exchange, or replacement.

Ride with confidence! 🌊🚴

Need shipping information?

Check our Shipping Info page for delivery times and tracking information.

This return policy applies to all Tida Wave purchases. We reserve the right to refuse returns that don't meet our policy requirements.